Garage doors may not be the shiniest aspect of your homes “external decor.” However, when the garage door stops working it can be a daily annoyance. Sure, you can try to fix it on your own, but it’s just so much easier to hire a company to fix it.
Though there are many garage door repair companies out there, it’s important to do your research and locate a company that has loads of experience and positive customer testimonials. Garage door companies like Coastal Garage Doors have the experience you are looking for when it comes to garage door repairs.
What are some factors to keep an eye out for when looking for a garage door service company?
Readiness to be of service
Though we are not a fan of desperation, do look for a readiness to be of service. They can take your business or leave it. The overall vibe you should feel is that they are more than willing to service your garage door. They should be able to ascertain from your communication what the issue is and give you a general plan of action.
A good garage door company will have a reputation for being dependable. They are decisive and can easily nail down a time with you. It might be a little concerning if they have to go back and forth checking with so and so, to see what can work. By the time they get back to you, you could have already had a set appointment with another company. A great way to find a dependable garage door service company is by asking friends or neighbors who they would (or wouldn’t) recommend. If someone you know is happy to provide a recommendation based on a positive experience they had, that recommendation could save you lots of time researching.
Knowledgeable staff members
You will mostly talk to a receptionist at first. They should be educated enough to answer basic questions and questions about the company and its services, although they may not be able to get into technical detail with you. When you talk to an actual professional, information and solutions should just roll off their tongues. If there is a stammering and stuttering that should maybe cause you to do a double-take.
Is the company responsive and easy to reach?
Sometimes companies can be so hard to get a hold of, you wonder if they are even still in business! A business you can trust should be able to get a hold of easily or be quick to call and send an email. If you have to go out of your way to pursue them, rest assured that there are better options to go after.
Are the past customers happy?
Sometimes garage door repair companies have testimonials on their websites or you can research them on Yelp. Having an understanding of past customer experiences can help you have peace of mind. Or, the reviews can confirm an option that you should totally avoid. Saving your time, money, and an unnecessary headache. Get a feel for the company’s reputation before you make your decision – you won’t regret spending a few extra minutes doing research!
If you are not interested in a do-it-yourself approach to fixing your garage door, locate a garage door company that’s responsive, reliable, and readily available to assist.