A funeral parlour, funeral home or mortuary, generally, is an establishment that offers funeral and other services for both the deceased and their family members. These services may include the provision of an open casket at a viewing, a memorial service and an extended wake.
In most instances the services will be offered by a licensed funeral director. While this may be true, it is also true that in today’s fast paced society it is very rare for a family to have someone in their immediate circle of family who has an actual funeral professional on retainer. If you wish to run your own funeral parlour, it will require that you hire staff members who are trained and certified in funeral etiquette.
This is not a task that can be left to any one individual or family member. There are some steps that you need to take to ensure that you provide quality services.
Planning A Funeral Service
The first thing you will need to do is to make sure that you have an appropriate waiting area. When you set up your parlour make sure that there is room for all of your attendees to wait quietly while they get ready. In some cases a separate waiting area may be required. You will want to make sure that there are not large crowds at this area as this can lead to a lack of quiet and can make for a stressful experience.
You will need to have at least one or two staff on hand. At least one staff person should be responsible for greeting your customers and clients. You should make sure that all staff members are knowledgeable in terms of customer service. Some parlours will only hire experienced staff members who have the necessary skills and qualifications to provide the best possible services. If you do not have enough staff then it may cause problems when it comes to being able to provide adequate care to your clients.
It is also important that you always have a place available for your client after the service is finished. Having a casket waiting on the platform is not a good way to handle a grieving process. You will need to have them at a location that is accessible and comfortable. Many people find comfort in familiar surroundings and should be able to return to their usual activities in the immediate wake and after service hours.
It is also important that you always keep your premises clean and orderly. You will need to be able to collect your client’s remains after the viewing so that you will be able to provide proper burial procedures.
Hiring Good Funeral Directors
It is also important to make sure that the staff that you hire is certified in the industry of funeral etiquette and has undergone adequate training in the use of funeral equipment and methods. The more qualified the staff the better the overall service. A funeral parlour should be professionally-run in order to provide you with the highest level of customer satisfaction.
It is also important to make sure that the staff at the funeral parlour that you choose can provide all of your customers with quality services. This includes making sure that the funeral parlour has enough space to handle all of the details that need to be handled at the same time. The funeral parlour should also be staffed by trained staff members.
It is also important to ensure that the staff members who are responsible for the cleaning of the premises are also up to date with all of the latest safety precautions. You will want to ensure that the staff members are highly skilled and qualified to help you in any emergency situations.
The final goodbye should also be an enjoyable and memorable experience. You need to ensure that the staff that you hire are able to take care of the last details and ensure that everything runs smoothly. They should also be able to offer advice on how to deal with emotional stress as well as the physical stresses that will be felt following the death.
Conclusion
You should never feel like you are stuck in the middle of the grieving process when you have chosen a funeral parlour. Make sure that you find a reputable, professional, and professional staff member that is capable of providing excellent service at the funeral parlor of your choice.
