User onboarding is quite same as the in-plane instructions you come across when you fly. Just replace the plane with an app, and you will be able to find the connection. The users of an application need guidance on how to go about it. This guidance that the app owners provide is the user onboarding. To make the app talk with the users, there is a suite of tools available that are segregated under the term user onboarding software.
So, the main purposes of user onboarding activity are:
- Promote quick use: On downloading the application and checking the UI, if the user gets a feeling that I will come back to it when I am free, then this shows clear lack of user onboarding support. With the help of user onboarding, this gap between installing and using the app can be reduced. User onboarding software has certain help tools that makes it easy for the developers to guide the user through the purposes of various features and the app on the whole so that the user becomes comfortable with it instantly.
- Drawing attention to the features: There is no part of any application that is devoid of functionality. The developers introduce each and every feature with a purpose. Familiarizing the new and existing users will all unused features help deliver the best value of the app to the users.
- Make app interactive: With the help of coachmarks that highlight any UI component, the developers can help users make contextual discoveries about the app features. There are behavioral cues also available that can be used to introduce the new offering or enable happy onboarding.
User onboarding software can be the key to customer satisfaction when done correctly. Its optimal use can make the users have a feeling of comfort which is very important for preventing customer churn out.